A disgruntled shopper was left red-faced after he ordered a £1,000 iPhone, only to unwrap the late parcel and find two Cadbury chocolate bars in toilet roll.
Daniel Carroll had been chasing the delivery of his iPhone 13 Pro Max after it was delayed by two weeks.
Eventually Daniel turned up at the DHL Warehouse in West Yorkshire to collect the phone in person, but was horrified when he opened the box to discover two 120g white Oreo Dairy Milk bars wrapped in loo roll.
The logistics worker had become suspicious when he noticed that the tape on the parcel had been tampered with, and took to Twitter after making the shocking discovery.
He wrote: “After a long weekend of a brand new iPhone 13 Pro Max being stuck in @DHLParcelUK network, failing any delivery attempt Friday-Sun, I finally picked up the parcel yesterday from DHL Leeds to find the package tampered with and the new phone (Christmas present) replaced with this.”
Daniel who paid £1,045 for the mobile, shared photos of the gaffe – adding that the toilet roll even “stunk”.
In another post, he explained that he had ordered the phone on December 2 through the Apple website, but the earliest delivery day was December 17.
He wrote: “Last Friday on the day it was due to be delivered I had several conflicting updates from DHL.
“At first it said ‘out for delivery’, then scanned as ‘delayed’, then back to ‘out for delivery between 13:45-14:45’.
“I stayed in all day and nothing arrived.
“I went onto the tracking and selected to have the parcel collected from their depot, and it advised it would be available for collection on Saturday.
“On Monday I did a 24-mile-round-trip to collect the parcel.
“When I got home I could tell the box had been tampered with as the tape was quite loose, but because I could feel some weight I just opened it.
“Inside there was cheap industrial toilet roll, which stunk, and two bars of Dairy Milk Oreo in there.”
Daniel took to Twitter to share the shocking photos)
Now almost a month later, Daniel is still without his phone – but DHL claim they have been in touch with the sender to have another one issues as soon as a priority.
Daniel continued: “The tracking updates on Friday when the parcel was with a driver weren’t what you would usually see.
“Then the parcel went from Friday morning to Monday morning without a tracking point.
“I work for a logistics company and knowing DHL, there’s no reason why the parcel should not be tracked as received back at the depot during that time unless it’s being manually taken out of its usual process.
“I rang DHL however there is no option to speak to someone, just an automated tracking update.
“I submitted an enquiry on their contact page on Monday, which has never been responded to.
“I DM’d them on Tuesday which hasn’t been responded to either. Via LinkedIn, I managed to get the attention of a customer service manager who advised they’re checking CCTV.”
But Daniel was still critical, adding that after contacting Apple directly, they had received nothing from DHL and would not issue a replacement until the outcome of an investigation was confirmed, he claimed.
He said: “It was meant to be for a Christmas present so it’s really disappointing.”
But Daniel doesn’t seem to be the only victim of missing parcels, with other DHL customers replying to his tweet saying they had faced similar issues.
Lisa Dewhurst wrote: “Oh my god this is dreadful! I’m the same, my parcels are lost in Leeds and no one will reply to me!”
A spokesperson for DHL said: “We’re investigating the case as a priority and we have been in touch with the sender to ensure a replacement gets to Mr Carroll.”