It matters little if the citizen has earned the 22,000 euros that mark the minimum to make the income statement or if he bought cryptocurrencies, the great novelty of this year when it comes to being accountable to the State: in spring, an imperative universal more or less insistently eats at the declarer. You have to make an appointment, collect papers. With how simple it would be to have good help… Many times, it is the doubts themselves that invite us to delay the delicate moment. What will it deduct? Will there be something new? And the truth is that there is always something new.
The reforms to improve the energy efficiency of the home, the purchase of school supplies or the arrival of a new member to the family are some of the 220 existing tax deductions in this income campaign. Many times they are not included in the declaration or it is done incorrectly. For convenience or ignorance, many people do not know how to proceed in these cases. According to the Financial Competencies Survey (ECF), carried out by the Bank of Spain and the National Securities Market Commission (CNMV), the average mark of Spaniards in financial knowledge is six out of ten.
The income statement is not only a process in which we file taxes, it also represents the opportunity to tell the State what things have happened in our lives and how important they are
Manuel Arianoff, CEO of Taxfix in Spain
This process also allows tax fix detect the most significant variations that have occurred in the last year (a change of home or the birth of a child, for example) and that may be subject to deductions. “We must bear in mind that the income statement is not only a process in which we file taxes, it also represents the opportunity to tell the State what things have happened in our lives and how important they are”, points out the general director of Tax fix. Taxfix is consolidated in Spain to lend a hand to taxpayers in managing their taxes for the next campaign. It offers a digital service -available on the web and for a mobile application- that allows you to file your income tax return from home and with the assistance of experts. “We want to help people have control and ownership of their finances,” explains Manuel Arianoff, General Manager of Taxfix in Spain. “That’s why we’ve built a tool that prioritizes security and transparency.”
Simplicity and customization
If there is something that defines tax fix it’s simplicity. “This feature represents the core of our solution”, explains Arianoff. The first step to access their services is to create a user account on one of their platforms. Registration is completely free, and is done online. From there and through a chat process, the solution verifies the information it has obtained from the Treasury (the company is a Social Collaborator of the Tax Agency).
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This process also allows Taxfix to detect the most significant variations that have occurred in the last year (a change of home or the birth of a child, for example) and that may be subject to deductions. “We must bear in mind that the income statement is not only a process in which we file taxes, it also represents the opportunity to tell the State what things have happened in our lives and how important they are”, points out the general director of Tax fix.
A conversation process, of active listening, then begins: based on the customer’s responses, the company asks the appropriate questions. “This process -says Arianoff- allows us to get to know people better. Using the simplest possible language, we obtain the most relevant information for our clients. Many times they do not share this data because they do not know that it is important.
This entire process is completely individualized. “Our value lies in understanding the situation of each client,” reveals Arianoff. In addition to accompanying people in the preparation of the declaration, “Taxfix allows them to become owners of their finances, to learn from the process so that, in the future, they can manage them in a different way,” says the manager. Once this interpellative flow is complete, and as a previous step for Taxfix’s tax experts to receive and evaluate the information, it is time to pay. In total, 39.99 euros per declaration.
technological confidence
When the declaration is finalized, the tax experts of tax fix they notify the client through the application, so that they can check what changes have been made with respect to the draft and if they wish, present it with a click. This document, in addition to indicating the amount to be returned or paid, serves so that the person notices (and understands) the differences that may have occurred between the initial draft provided by the Treasury and the final declaration. If the client agrees, they can send the declaration directly to the Tax Agency from the mobile application or the Taxfix website. Otherwise, you can request a refund, since the company prioritizes customer satisfaction above all else.
90% of email queries are answered within 12 hours; if the channel is chat or WhatsApp, the answer is given in a few minutes; phone support is approximately 120 seconds, and comments are moderated on social media in as little as 12 hours
Throughout this process, confidentiality and security are two essential requirements. “The company culture around safety is very strong. The data is encrypted and not everyone can access it. We work with sensitive information and, therefore, privacy is a fundamental value”, emphasizes Arianoff.
Answers in a few minutes
One of the aspects that clients value most when it comes to tax matters is the figure of the advisor. “That there is someone there with whom to communicate in case of doubt, knowing that there is a person behind the process, is very relevant,” says the manager. “That’s why it’s vital for us to answer questions as quickly as possible.” 90% of inquiries sent by email are answered within 12 hours; if the channel is chat or WhatsApp, the answer arrives in a few minutes; phone support takes approximately 120 seconds, and comments are moderated on social media in just 12 hours.
One billion euros in tax refunds
Taxfix was founded in 2016 in Germany by Mathis Büchi and Lino Teuteberg. The goal was to help people manage their finances. The first action towards this goal was to develop an application to make the income statement. “They saw that they could make people’s lives easier by changing the relationship model. Instead of the person having to deal with standard forms, they opted to manage a conversation with the client to get to know them a little better”, explains Arianoff.
Currently Taxfix is the most demanded taxation mobile application in Germany, where it accumulates millions of downloads. “It has recently reached the milestone of one billion euros in tax refunds for its customers,” says the general manager in Spain.
In 2021, when Martin Ott took over as CEO of Taxfix, the company started operations in France and Italy. It currently has more than 400 employees, including tax specialists, developers and computer security experts, who work in Berlin and Madrid to continue developing the portfolio of services and products. In Spain, the team is made up of about 30 people. “Our corporate culture is based on communication and feedback of the users. We analyze what has worked in other countries and put it into practice, adapting it to the needs of each new market”, explains Arianoff.
